Filed under Customer Service

You get what you pay for: GAP – Day 259

You get what you pay for: GAP – Day 259

Today’s GAP post is for gratitude. I took my car in for a long-overdue oil change this morning. We have shop here in Edwardsburg called Addison Tire. It’s our preferred place to have our vehicles serviced. We like it because the owner and his staff are good mechanics, and they tell you what’s going on with the … Continue reading

Decent human beings: GAP – Day 258

Today’s GAP post is for gratitude. I’m learning how difficult it can be to coordinate the procurement and movement of people and equipment across multiple states. But, I have been fortunate to deal with a couple of decent human beings. I have a couple of guys trying to help me out, even if it means … Continue reading

Sweat labor: GAP – Day 207

Today’s GAP post is for gratitude. As I was digging the last hole today and sweat was dripping from my bandana, I wad reminded of how much I appreciate our guys who do this physical labor on a daily basis. We’ve had a few days of heat – even upwards of 95° today. But, we … Continue reading

On the road: GAP – Day 205

Today’s GAP post is for gratitude. Out on the road for work this week – and yes, I’ll actually be doing a little work. I even have my work boots in tow. We have an opportunity this week to serve a customer when it would be easier to just walk away. But alas, we’re on … Continue reading

Understanding needs: GAP – Day 36

Understanding needs: GAP – Day 36

Today’s GAP post is for gratitude. I appreciate great service – especially when someone takes the time to find out my buying motivations. I especially appreciate this because I am not a shopper. I usually have an idea of what I want long before I go to buy it, and then I usually talk myself … Continue reading

Caught in the Act: Excellent Service

Caught in the Act: Excellent Service

Today I want to share what I call a ‘caught in the act‘ experience with excellent service I recently received. About a month ago, we finally decided that it was time to replace my vehicle. It had served me well for almost four years, but was starting to nickel and dime us to death with … Continue reading

Customer service – from a social platform

I recently began using Buffer to schedule tweets for the handful of brands I currently manage for content marketing. I’ve used several different services; and so far, Buffer is my favorite for both web and app for Android. But this is not an endorsement of their product. This is, however, an endorsement of their service. … Continue reading

It’s all theory until you apply it

It’s all theory until you apply it

Leadership. Management. Service. Sales. Relationships. Everything you think you know about these areas is all theory until you apply it. It’s all theory until you do it. It’s all theory until you practice and live what you know. It’s like painting. You think the color is going to look good, but you’re never really sure … Continue reading